Our everyday lives now revolve around the internet, and Hathway Broadband offers the greatest internet services available in various regions of India. If you are a Hathway customer, this guide will help you easily access your Hathway login for a variety of purposes.
If you would like to log in to your account to check different statuses like billing, complaints, data consumption, or to reset your password, we have discussed all the steps to make it simple.
Table of Contents
Different Methods for Hathway Login:
(1) Login via the Hathway website:
To get your Hathway login, first try the Hathway broadband website. You can use the Hathway website if you are on a computer or even a mobile device and do not want to download any apps.
Use Hathway broadband’s official website: www.hathway.com, where you can get many details like your current plan, your Hathway account number, data usage, and offers. You can even complain for internet or billing-related issues.
Steps to login via the Hathway website:
- Step 1: Open any web browser like Chrome, Edge, or Firefox and in the search bar type https://www.hathway.com/ and press enter
- Step 2: Click on the broadband section, and in the drop-down menu, click on “Consumer Corner.”
- Step 3: After this, click on self-care login from the broadband section.
- Step 4: Enter your registered number and enter the OTP that you received on your number from Hathway.

(2) Login via mobile app:
The second method to login to your Hathway broadband account is through the mobile app. You can check the same details as you can check on the website.
Mainly using the mobile app, you may lodge your complaint if your net is not working, want to change your password, check your expiry date, or want to renew your Hathway account.
- Step 1: Download the Hathway Broadband app from the App Store or Google Play Store.
- Step 2: Open the app and enter your account number, mobile number / registered email ID.
- Step 3: Click on the Login button.
- Step 4: After entering the OTP that you get on your registered mobile number or email ID, you can now access your Hathway app.

(3) Login via the self-care login link:
Another method for quickly viewing your Hathway account information, such as your account number, expiration date, or current plan.
Here on this self-care login URL, you may not lodge any complaints regarding your net speed, altering your wifi password, or wanting to shift your connection.
On this page, you can renew your account, pay for a static IP in the “make payment and outstanding” section, modify your plan, or renew your account.
- Step 1: Open any web browser, such as Edge, Firefox, or Chrome.
- Step 2: Copy and paste this link into your search box, or just click on this link: https://isp.hathway.net:7404/selfcare_beta/index.php?r=qp/enterdetails
- Step 3: Enter your account number or registered mobile number. then type the captcha and press the submit button.

(4) Router login:
You may change the WiFi password, solve problems by yourself, and manage your network settings here.
If you want to learn how to change your WiFi password, then read this blog: https://www.hathwaybroadbandsurat.com/change-hathway-gpon-wifi-password/ (for GPON network)
- Step 1: Open a web browser and type “192.168.0.1” (If you have an Ethernet Network and have Dlink or TP-Link Router) or “192.168.1.1” (If you have a GPON network and have Hathway ZTE router)
- Step 2: Enter the default username and password (usually for Dlink, username is admin and password is admin or leave blank, and for TP-Link, username is admin)
- Step 3: You may change passwords, Wi-Fi settings, and other things after logging in.

(5) Customer Support Assistance:
Contact customer service if you encounter any issues while attempting any method; they can answer your questions.
- Contact information: 1800 419 3114 (toll-free number), 022 687 68100 (central number), or 0261 6696100 (for Surat customers).
- The WhatsApp Support Number is 9620804863. Say “hi” to the chatbot, click on the options they ask for, and then choose the issue that you are having.
- Email ID: [email protected]
- Visit the Hathway branch for in-person support: M6 to M10, Rekha Park Apartment, Opp SMC Aquarium, Nr Star Bazar, Adajan.
Conclusion:
Here, we have covered every way to access your Hathway account. Whether you choose to use the website, mobile app, or router login, each of these options serves a distinct function in helping you address any issues or concerns that you may have.
Do not hesitate to contact customer service if you are having trouble logging in. You can keep up a flawless experience while managing your internet service using these multiple methods.